Return & Exchange of goods purchased in our Webshop
Not quite what you had in mind? No worries.
With us, you have a 14-day right of withdrawal and open purchase from the day you pick up your package.
With us, you have a 14-day right of withdrawal and open purchase from the day you pick up your package.
If you want to return an item, you will get your money back within 5 working days from the time the return is processed and approved by our warehouse.
If you wish to receive a new item or make an exchange for another item, please contact us via email info@bohlinsguld.se
For a return to be approved, the item must be in substantially unchanged condition, which means that it must be unused, whole and clean.
For a return to be approved, the item must be in substantially unchanged condition, which means that it must be unused, whole and clean.
If the item was sealed on delivery, the seal must be intact. The item must be returned in its original packaging, together with any boxes and accessories.
Returned goods are sent to :
Bohlins AB (avoid "gold" in the address)
Ronnebygatan 27
371 12 Karlskrona
Attach a note of name and order number (alternatively attach the picking list that the item came with) inside the shipment, so we can easily match your order.
Please note that open purchase and exchange rights do not apply to engraved items, special orders, gift cards, as well as custom items such as wedding and engagement rings, or jewelry that is uniquely customized for you.
As the customer, you are responsible for the return shipping costs. Send the shipment using a traceable shipping service, such as Post's registered letter.
If you use registered mail, the shipment is covered by our insurance, always save the delivery receipt.
If you use other shipping methods, you are responsible for the shipment reaching us
Returned goods are sent to :
Bohlins AB (avoid "gold" in the address)
Ronnebygatan 27
371 12 Karlskrona
Attach a note of name and order number (alternatively attach the picking list that the item came with) inside the shipment, so we can easily match your order.
Please note that open purchase and exchange rights do not apply to engraved items, special orders, gift cards, as well as custom items such as wedding and engagement rings, or jewelry that is uniquely customized for you.
Terms and conditions
Please note that these terms and conditions apply to purchases on bohlinsguld.se. When buying in our physical store, other conditions may apply.
The following requirements must be met for your return or exchange to be approved:
- The item is covered by the right of return and exchange (does not apply to special or customized goods).
- The item is unused and in perfect condition. It is okay to open the packaging and carefully test the product.
Remember to always ask for a receipt when you hand in your parcel to the postman.
The following requirements must be met for your return or exchange to be approved:
- The item is covered by the right of return and exchange (does not apply to special or customized goods).
- The item is unused and in perfect condition. It is okay to open the packaging and carefully test the product.
Remember to always ask for a receipt when you hand in your parcel to the postman.
If something unforeseen happens to the package on the way, the responsibility is yours as a customer.